General Terms and Conditions and Privacy Policy

Privacy Policy Light Exchange

Lichtbeurs - Unique lamps

About our privacy policy

Lichtbeurs cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and we will be careful with the information that we
improve our services and treat the information we have collected about you and your use of our services with care.
services we have collected. We never make your data available to third parties for commercial purposes.
third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of the
Lichtbeurs. The effective date for the validity of these conditions is 18/06/2018, with the publication of a new version the validity of all previous versions expires.
By publishing a new version the validity of all previous versions expires. This privacy policy describes what data about you
is collected by us, what this data is used for and with whom and under what conditions this
This privacy policy describes what information about you we collect, what we use it for and with whom, and under what conditions, it may be shared with third parties. We also explain how we store your data and how we prevent misuse.
We also explain how we store your data, how we protect your data against misuse and what rights you have in relation to the personal data you
provided to us.
If you have any questions about our privacy policy, please contact our contact person for privacy matters, the contact details of which can be found at the end of this page.
can find the contact details at the end of our privacy policy.
About the data processing
Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and to whom the data are accessible.
security techniques we use and to whom the data is accessible.

Webshop software

WooCommerce
Our shop is developed with software from WooCommerce, we have chosen for our webhosting
AndersAntagonist for our webhosting. Personal data that you provide for our services to us, are
shared with this party. AndersAntagonist has access to your data to provide us (technical) support.
They will never use your data for any other purpose. AndersAntagonist is based on the agreement we have with them.
agreement we have with them to take appropriate security measures. These
These security measures consist of the application of SSL-encryption and a strong password policy. Backups are
Regular backups are made to prevent loss of data.

WooCommerce
Our shop is developed with software from WooCommerce, we host our shop on a server under our own management.
management. We have appropriate technical and organizational measures to prevent abuse, loss and corruption of
of data as possible. These security measures include the application of
of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.
prevent loss of data.

Webhosting

Antagonist

We purchase web hosting and e-mail services from Antagonist. Antagonist processes
personal data on our behalf and does not use your data for its own purposes. However, this party may
do collect metadata about the use of the services. This is not personal data. Antagonist has
taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your
personal data. Antagonist is bound by an agreement of confidentiality.

E-mail and mailing lists

MailChimp
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and email address for its own
purposes. At the bottom of every email sent automatically via our website you will see the
unsubscribe link. You will then no longer receive our newsletter. Your personal data are stored securely by MailChimp.
stored securely by MailChimp. MailChimp uses cookies and other Internet technologies that make it possible to see whether
emails are opened and read. MailChimp reserves the right to use your data for the
further improve its services and as part of this to share information with third parties.
Gmail
We use the services of Gmail for our regular business e-mail traffic. This party has appropriate
This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible.
as much as possible. Gmail has no access to our mailbox and we treat all our email traffic
confidentially.

Payment processors

Mollie
For the processing of (part of) the payments in our webshop, we use the platform of
Mollie. Mollie processes your name, address and residence details and your payment information such as your bank account or credit card number.
credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal
personal data. Mollie reserves the right to use your data in order to further improve
services and, as part of this, share (anonymised) data with third parties. All
protection of your personal data are also applicable to the parts of Mollie that are not part of Mollie.
apply to those parts of Mollie's services for which it engages third parties. Mollie shall not retain your
data for longer than is permitted under the statutory time limits.

Shipping and logistics

PostNL

When you place an order with us, it is our job to deliver your package to you. We make use of the
PostNL to carry out the deliveries. It is therefore necessary for us to share your name, address and
place of residence with PostNL. PostNL only uses this information for the performance of the agreement.
agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.
In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL

When you place an order with us, it is our job to deliver your package to you. We make use of the
services of DHL for carrying out the deliveries. It is therefore necessary for us to share your name, address and place of residence with
place of residence with DHL. DHL will only use this data for the performance of the contract.
contract. If DHL uses subcontractors, DHL will also make your data available to these parties.
available to these parties.

Invoicing and bookkeeping

E-Bookkeeping
For our administration and bookkeeping we make use of the services of
E-Bookkeeping. We share your name, address and place of residence details and details regarding your order. These
These details are used for the administration of sales invoices. For our record keeping
We use the services of E-Bookkeeping for our administration and bookkeeping. We share your name, address and
residence details and details relating to your order. These details are used for the
administration of sales invoices. Your personal data is transmitted and stored in a protected manner.
E-bookkeeping is obliged to secrecy and will treat your data confidentially. E-bookkeeping does not use your
personal data for purposes other than those described above.

External sales channels

Bol.com

We sell (a part of) our articles through the platform of Bol.com. If you place an order through this platform
Bol.com shares your order and personal data with us. We use this information to process your order.
processing your order. We will treat your data confidentially and have taken appropriate technical and organisational
measures to protect your data from loss and unauthorised use.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the
processing is always directly related to the order you give us. We do not use your data for
(targeted) marketing. If you share information with us and we use this information - other than at your request - to
contact you at a later time, other than at your request, we will ask you for your explicit permission. Your details will not
shared with third parties, other than to meet accounting and other administrative requirements.
These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.
or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services.
services. This data (e.g. your IP address, web browser and operating system) is not personal data.
personal data.
Cooperation with tax and criminal investigations
In certain cases, Lichtbeurs can be obliged by law to share your data in connection with governmental tax or criminal law investigations.
your data in connection with a governmental tax or criminal investigation. In such a case we are
forced to share your data, but we will oppose to this within the possibilities offered by the law.
We will do so to the fullest extent of the law.

Storage periods

We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services.
that you no longer wish to make use of our services. If you indicate this to us, we will also regard this
as a request to forget. Pursuant to applicable administrative obligations, we must store invoices containing your (personal) data.
(personal) data, we will therefore keep this data for as long as the applicable term lasts.
However, employees no longer have access to your client profile and documents that we have produced in connection with your
assignment.

Your rights

Under applicable Dutch and European law, you as the data subject have certain rights with regard to the
with regard to the personal data that is processed by us or on our behalf. We explain below which
We explain below what your rights are and how you can exercise them.
In order to prevent misuse, we will only send copies of your data to your e-mail address already on file with us.
e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to contact us.
In the event that you wish to receive information at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetfulness
In the case of a forgetful request, we keep an anonymous record. All statements and copies of
You will receive all copies and data in the machine-readable data format that we use within our systems.
You have the right at all times to lodge a complaint with the Dutch Data Protection Authority if you suspect that we have used your personal data in an incorrect manner.
use your personal data in an incorrect manner.

Right of inspection

You always have the right to inspect the data that we process, or have processed, which relate to you or can be traced back to you.
You have the right to inspect the data we process (or have processed) which relate to or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. U
You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data containing your personal details at the
If your request is granted, we will send you a copy of all the data to the e-mail address we have on record, together with a list of the processors who hold this data and the category it belongs to.
If your request is granted, we will send you a copy of all data and a list of the processors who hold this data, stating the category under which we have stored it, at the e-mail address provided.

Right of rectification

You always have the right to change the data that we process, or have processed, and which relate to you or can be traced back to you.
reducible, to have this amended. You can make a request to this effect to our contact person for
privacy contact. You will receive a response to your request within 30 days. If your request is granted, we will send you
If your request is granted, we will send you confirmation that the data has been modified at the e-mail address we have on record.
Right to restriction of processing
You always have the right to restrict the data that we process, or have processed, which relate to you or can be traced back to you.
You have the right to restrict the data we process (or have processed) that relate to your person or can be traced back to that person at any time. You can make a request to this effect to our contact person for privacy matters.
You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email
If your request is granted, we will send you confirmation at the e-mail address provided that the data will no longer be processed until you lift the restriction.

Right of transferability

You always have the right to have the data that we process, or have processed, and which relate to your person or can be traced back to that person, carried out by another party.
You have the right at all times to have the data we process, which relate to or can be traced back to you, carried out by another party. You can make a request to that effect to our
contact person for privacy matters. You will receive a response to your request within 30 days. If your request is
If your request is granted, we will send you copies or copies of all the information about you that we have
have processed or that have been processed on our behalf by other processors or third parties. In all probability
In such an event, we may no longer be able to continue providing our services, as the secure interconnection of data files is no longer possible.
In all likelihood, we will no longer be able to continue providing services in such an event, as the secure interconnection of data files can no longer be guaranteed.

Right to object and other rights

If the occasion arises, you have the right to object to the processing of your personal data by or on behalf of
on behalf of Lichtbeurs. If you object, we will immediately discontinue the processing of your personal data while waiting for your objection to be dealt with.
If your objection is well-founded, we will send you copies and/or copies of your personal data. If your objection is well-founded, we will make copies and/or copies of the data that we process (or have processed) available to you.
If your objection is well-founded, we will provide you with copies and/or copies of the data that we process, or have processed, and will then permanently cease processing the data.
You also have the right not to be subject to automated individual decision-making or profiling.
subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion
If you believe that this is the case, please contact our data protection officer.

Cookies

Google Analytics

Through our website, cookies from the US company Google are placed as part of the "Analytics" service. We
use this service to track and get reports about how visitors use the website. This
This processor may be obliged under applicable laws and regulations to provide access to these data. We
have not authorised Google to use the analytics information obtained for other Google services.
Cookies from third parties
In the event that third-party software solutions use cookies, this will be stated in this privacy statement.
privacy statement.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page.
version. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.
We will notify you by email.

Contact details
Light fair
Eksterlaan 2
1403BD Bussum
The Netherlands
T (063) 015-5528
E info@lichtbeurs.nl

Contact person for privacy matters
Jesse van den Berg

General terms and conditions Light Exchange

Table of contents:

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The Agreement

Article 6 - Right of withdrawal

Article 7 - Costs in the event of withdrawal

Article 8 - Exclusion of the right of withdrawal

Article 9 - The price

Article 10 - Compliance and warranty

Article 11 - Delivery and execution

Article 12 - Payment

Article 13 - Complaints procedure

Article 14 - Disputes

Article 15 - Additional or different provisions

 

Article 1 - Definitions

In these terms and conditions, the following terms shall have the following meanings:

  1. Grace period: The period within which the consumer can make use of his right of withdrawal;
  2. Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
  3. Day: calendar day;
  4. Continuing performance contract: a distance contract relating to a series of products and/or services, for which the obligation to supply and/or purchase is spread over time;
  5. Durable medium: every means that enables the consumer or trader to store information addressed to him personally in a way that makes future consultation and unaltered reproduction of the stored information possible.
  6. Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;
  7. Model form: the model form for withdrawal which the trader makes available and which a consumer may fill in if he wishes to make use of his right of withdrawal.
  8. Entrepreneur: the natural or legal person who offers products and/or services to consumers from a distance;
  9. Distance contract: an agreement whereby sole use is made of one or more techniques for distance communication within the framework of a system organised by the trader for the distance sale of products and/or services, up to and including the moment that the agreement is concluded;
  10. Technology for remote communication: means that can be used for concluding an agreement, without the consumer and entrepreneur being together in the same room at the same time.
  11. General Terms and Conditions: the present General Terms and Conditions of the Entrepreneur.

Article 2 - Identity of the entrepreneur

Jesse Daniel van den Berg, Light fair;

Eksterlaan 2, 1404BD, Bussum:

Tel 0031(0)630155528 on weekdays between 10:00-17:00;

E-mail address: info@lichtbeurs.nl

Chamber of Commerce number: 63727412

Btw-identificatienummer: NL122379664B01

Article 3 - Applicability

  1. These general terms and conditions apply to every offer made by the trader and to every distance contract and order that is concluded between the trader and the consumer.
  2. Before the remote agreement is concluded, the text of these general conditions shall be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general conditions are available for perusal at the entrepreneur's premises and that they will be sent to the consumer free of charge as soon as possible, at the consumer's request.
  3. If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer by electronic means in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, prior to the conclusion of the distance selling agreement, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent to the consumer free of charge, at his request, either electronically or in some other way.
  4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy and, in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision that is most favourable to him.
  5. If one or more provisions in these general terms and conditions are null and void or annulled in part or in full at any time, the agreement and these terms and conditions will remain in force for the rest and the provision in question will be replaced without delay, in mutual consultation, by a provision that approximates the meaning of the original provision as closely as possible.
  6. Situations not regulated by these general terms and conditions are to be assessed 'in the spirit' of these general terms and conditions.
  7. Any ambiguity regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted "in the spirit" of these terms and conditions.

 

Article 4 - The offer

  1. If an offer is of limited duration or is made subject to conditions, this shall be expressly stated in the offer.
  2. The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.
  3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the entrepreneur uses images, these are a true reflection of the products and / or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
  4. All images, specifications and data in the offer are indicative and cannot be a reason for compensation or dissolution of the contract.
  5. Images of products are a true representation of the products offered. The Entrepreneur cannot guarantee that the colours shown correspond exactly to the actual colours of the products.
  6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
    • the price including taxes;
    • any costs of shipment;
    • the way in which the agreement will be brought about and what actions are required for this;
    • the applicability or otherwise of the right of withdrawal;
    • the method of payment, delivery and execution of the agreement;
    • The period for accepting the offer, or the period within which the entrepreneur guarantees the price;
    • the level of the rate of distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
    • whether the contract is archived after its conclusion and, if so, in what way it can be consulted by the consumer;
    • the way in which the consumer, before concluding the contract, can check the data provided by him in the context of the contract and, if desired, correct them;
    • any other languages besides Dutch in which the agreement may be concluded;
    • the codes of conduct to which the trader is subject and the way in which the consumer can consult these codes of conduct electronically; and
    • the minimum duration of the distance contract in the case of an extended transaction.

Article 5 - The Agreement

  1. The agreement comes into effect, subject to that which is stipulated in paragraph 4, at the moment at which the consumer accepts the offer and fulfils the conditions laid down.
  2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of electronic acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a safe web environment. If the consumer is able to pay electronically, the entrepreneur will take appropriate safety measures.
  4. The entrepreneur can - within legal frameworks - acquaint himself with the ability of the consumer to meet his payment obligations, as well as with all those facts and factors that are important for a sound conclusion of the remote agreement. If, on the basis of this investigation, the entrepreneur has good reason not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation.
  5. The entrepreneur will include the following information with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:
  6. the visiting address of the trader's business establishment where the consumer can lodge complaints;
  7. the conditions on which and the way in which the Consumer may exercise the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal;
  8. the information on guarantees and existing after-sales services;
  9. the data included in article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided the consumer with these data before the implementation of the agreement;
  10. the requirements for cancelling the agreement if the agreement has a duration of more than one year or is indefinite.
  11. In the event of an extended transaction, the provision in the previous paragraph shall apply only to the first delivery.
  12. Every agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

 

Article 6 - Right of withdrawal

On delivery of products:

  1. When purchasing products, the consumer has the possibility of dissolving the contract, without giving reasons, during a period of 14 days. This cooling off period commences on the day after receipt of the product by the consumer or a previously designated by the consumer and the entrepreneur announced representative.
  2. During the cooling-off period, the consumer will treat the product and its packaging with care. He will only unpack or use the product to the extent necessary to judge whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, according to the entrepreneur provided reasonable and clear instructions.
  3. When the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known by means of the Model form. After the consumer has made known that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a proof of posting.
  4. If, after the expiry of the periods specified in paragraphs 2 and 3, the customer has not made known his intention to make use of his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

In case of provision of services:

  1. When providing services, the consumer has the option of dissolving the contract without giving reasons for a period of at least 14 days starting on the day of entering into the contract.
  2. To make use of his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur at the time of the offer and/or at the latest at the time of delivery.

Article 7 - Costs in the event of withdrawal

  1. If the consumer makes use of his right of withdrawal, he shall bear the costs of returning the goods by registered post.
  2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 14 days after the withdrawal. This is subject to the condition that the product has already been received by the merchant or that conclusive proof of its return can be provided.

 

Article 8 - Exclusion of the right of withdrawal

  1. The entrepreneur can exclude the consumer from the right of withdrawal for products as described in paragraph 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least in good time before concluding the agreement.
  2. Exclusion of the right of withdrawal is only possible for products:
  3. that have been realised by the entrepreneur according to the specifications of the consumer;
  4. which are clearly personal in nature;
  5. which cannot be returned due to their nature;
  6. which may deteriorate or age rapidly;
  7. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
  8. for individual newspapers and magazines;
  9. for audio and video recordings and computer software of which the consumer has broken the seal.
  10. for hygienic products of which the consumer has broken the seal.
  11. Exclusion of the right of withdrawal is only possible for services:
  12. concerning accommodation, transport, catering or leisure activities to be performed on a certain date or during a certain period;
  13. of which the delivery has started with the express consent of the consumer before the period for reflection has expired;
  14. on betting and lotteries.

Article 9 - The price

  1. During the validity period mentioned in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
  2. Contrary to the previous paragraph, the Entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the Entrepreneur's control, at variable prices. This link to fluctuations and the fact that any prices mentioned are recommended prices will be mentioned with the offer.
  3. Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of statutory regulations or provisions.
  4. Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated it and:
  5. they are the result of statutory regulations or provisions; or
  6. the consumer is authorised to terminate the contract on the day on which the price increase takes effect.
  7. The prices mentioned in the offer of products or services include VAT.
  8. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of misprints and typesetting errors. In the event of misprints, the Entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 - Compliance and Warranty

  1. The trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory provisions and/or government regulations that existed on the date that the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
  2. A guarantee provided by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer may assert against the trader on the basis of the contract.
  3. Any defects or wrongly delivered products must be reported to the entrepreneur in writing within 4 weeks of delivery. The products must be returned in their original packaging and in new condition.
  4. The entrepreneur's guarantee period corresponds to the manufacturer's guarantee period. However, the trader is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
  5. The guarantee does not apply if:
    • The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties;
    • The delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the instructions of the entrepreneur and/or on the packaging;
    • The inadequacy is wholly or partially the result of regulations which the government has laid down or will lay down with regard to the nature or quality of the materials used.

Article 11 - Delivery and execution

  1. The entrepreneur will take the greatest possible care when receiving and carrying out orders for products and when assessing applications for the provision of services.
  2. The place of delivery is the address which the consumer has made known to the company.
  3. Subject to what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously but not later than within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the Consumer shall be informed about this within 30 days after the order was placed. In that case, the consumer has the right to dissolve the agreement free of charge. The consumer is not entitled to compensation.
  4. All delivery periods are indicative. The consumer cannot derive any rights from any delivery dates mentioned. Exceeding a term does not entitle the consumer to compensation.
  5. In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.
  6. If delivery of an ordered product turns out to be impossible, the entrepreneur will make an effort to provide a replacement article. The fact that a replacement article is being delivered will be reported in a clear and comprehensible manner, at the latest upon delivery. The right of withdrawal cannot be excluded with replacement articles. The cost of any return shipment shall be borne by the entrepreneur.
  7. The risk of damage and/or loss of products rests with the entrepreneur up to the moment of delivery to the consumer or a representative previously designated and announced to the entrepreneur, unless otherwise expressly agreed.

Article 12 - Payment

  1. As far as no other date has been agreed, sums payable by the consumer should be paid within 7 working days after the start of the reflection period, as referred to in article 6, paragraph 1. In case of an agreement for the provision of a service, this period starts after the consumer has received the confirmation of the agreement.
  2. The consumer has the duty to immediately report inaccuracies in payment data provided or mentioned to the entrepreneur.
  3. In case of non-payment on the part of the consumer, and subject to legal restrictions, the entrepreneur is entitled to charge the consumer for any reasonable costs made known to the consumer in advance.

Article 13 - Complaints procedure

  1. The entrepreneur has a sufficiently publicised complaints procedure and deals with the complaint in accordance with this complaints procedure.
  2. Complaints about the execution of the contract must be submitted to the entrepreneur within 7 days, fully and clearly described, after the consumer has found the defects.
  3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days, calculated from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the period of 14 days with a message of receipt and an indication of when the consumer can expect a more detailed answer.
  4. If the complaint cannot be solved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure.
  5. In case of complaints, a consumer should first turn to the entrepreneur.
  6. A complaint does not suspend the Entrepreneur's obligations, unless the Entrepreneur indicates otherwise in writing.
  7. If a complaint is found to be justified by the trader, the trader will, at his discretion, either replace or repair the delivered products free of charge.

Article 14 - Disputes

  1. Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad.
  2. The Vienna Sales Convention shall not apply.

 

Article 15 - Additional or different provisions

Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a long-term data carrier.

 

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