Complaints and Disputes

Complaints and Disputes

It can always happen that something does not go as planned. We advise you to first report complaints to us by emailing to info@lichtbeurs.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur https://www.webwinkelkeur.nl/knowledge base/consumers/dispute.

It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint via the European Union platform.

Complaints Procedure

1. The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.
2. Complaints about the performance of the agreement must be submitted within 7 days in full and clearly defined to the entrepreneur after the consumer has identified the defects.
3. Complaints submitted to the trader will be answered from the date of receipt. Within 14 days If a complaint is a foreseeable longer processing time, within the period of the 14 days responded with an acknowledgment of receipt and indicating when the consumer can expect. A more detailed answer
4. If the complaint can not be resolved by mutual agreement, a dispute arises which is susceptible to the dispute settlement.
5. In case of complaints, a consumer must first contact the entrepreneur.
6. A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing.
7. If a complaint is found by the vendor, the vendor will either replace or repair the goods at its option or delivered.

Disputes

1. Contracts between the entrepreneur and the consumer covered by these terms and conditions apply exclusively to Dutch law. Even if the consumer is living abroad.
2. The Vienna Sale Convention does not apply.